At MXServe, we strive to ensure a transparent and hassle-free experience for all our users. This Refund Policy explains the terms under which refunds may be issued.
Refunds are subject to the cancellation terms of the service provider with whom the booking was made.
MXServe facilitates the refund process but does not independently determine eligibility outside the provider’s policy.
Refunds will be processed only through the original payment method used for booking.
Refunds may be provided in the following cases:
Cancellation within the time period allowed by the service provider.
The service provider cancels the confirmed booking.
The service provider fails to deliver the booked service.
Refunds will not be provided in the following cases:
Bookings marked as Non-Refundable at the time of purchase.
No-shows (when the user fails to attend the service without cancellation).
Cancellations made after the provider’s deadline has passed.
Once approved, refunds are typically initiated within 5–10 business days.
The actual time for the refund to reflect may vary depending on the payment gateway or bank.
In case of disputes regarding refunds, MXServe may assist in communication between the user and the service provider.
Final resolution will depend on the provider’s policy.
